Pissed Consumer - 1800flowers did not deliver.

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1800flowers did not deliver.

Jun 7, 2008

1800Flowers complaint by Pthielman

I was out of town and ordered a plant for my aunt’s Mother’s Day.

A few days later I checked confirmation and the address was listed as 9 instead of 91.

I notified them immediately. They said UPS had tried to deliver to #9 twice and then returned the plant. They offered to give me 20% off on a future order.

I told them UPS would not deliver twice, because there was no street #9, so they should have called my aunt, them, or me. They said UPS didn’t do that. I told them UPS had called my son 2 weeks prior when Proflowers had a delivery at his prior job, and they delivered. She hung up on me.

I sent an e-mail request for a refund of the $ 50 and they responded by offering 15% off a future order. I used a Debit card, so there was not stopping the payment.

Any solutions?

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Comments (2)

1. Written by hmmmm, on 25-07-2008 22:37

did you order the flowers on line or over the phone. if you ordered them online it was not their mistake on the address

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2. Written by Ron, on 22-06-2008 16:30

If you used a debit card with a VISA or Mastercard logo you do have protection.

Call your bank and ask them to charge back the sale, stating your reasons you stated.

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