I was out of town and ordered a plant for my aunt’s Mother’s Day.

A few days later I checked confirmation and the address was listed as 9 instead of 91.

I notified them immediately. They said UPS had tried to deliver to #9 twice and then returned the plant. They offered to give me 20% off on a future order.

I told them UPS would not deliver twice, because there was no street #9, so they should have called my aunt, them, or me. They said UPS didn’t do that. I told them UPS had called my son 2 weeks prior when Proflowers had a delivery at his prior job, and they delivered. She hung up on me.

I sent an e-mail request for a refund of the $ 50 and they responded by offering 15% off a future order. I used a Debit card, so there was not stopping the payment.

Any solutions?



  Comments (2)
RSS comments
1. Written by hmmmm, on 25-07-2008 23:37

did you order the flowers on line or over the phone. if you ordered them online it was not their mistake on the address 8)

2. Written by Ron, on 22-06-2008 17:30

If you used a debit card with a VISA or Mastercard logo you do have protection. 

Call your bank and ask them to charge back the sale, stating your reasons you stated.

Comments on 1800flowers did not deliver.

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

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