1800Flowers Complaints and Reviews

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1800Flowers
Main address: One Old Country Road Suite 500 11514 Carle Place NY
1-800-FLOWERS® (1-800-356-9377), , http://ww10.1800flowers.com//serviceform.do
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  • Jun 09
  • Flowers / Florist
  • Calgary, Alberta
  • Flowers
  • 2
  • 2
  • 15

Ordered flowers for my sister's grad as I wasn't able to drive to her city to make it, but lo and behold, they weren't delivered. Here I am, four days later, still no progress on the order. 1-800-Flowers keeps saying they can't reach the florist and that there's nothing they can do, the only florist in my sister's town said they never received the order in the first place. Awesome. Thanks for the... Read more

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  • Jun 04
  • Flowers / Florist
  • Fountain Valley, California
  • Awful Flower Delivery Service
  • 1
  • 1
  • 14

Ordered flowers online to be delivered 6 days in the future for an anniversary. Flowers were delivered same day with a clear (not the advertised red colored) vase. Called them same day and agreed to full refund. They called me back the next day at 6 AM my time to advise they now wanted to pick up the arrangement. That wasn't discussed & agreed on ahead of time. I told them they could pick... Read more

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  • May 29
  • Flowers / Florist
  • Naples, Florida
  • Flowers Delivery
  • 1
  • 1
  • 31

ordered flowers for my daughter who just had her first baby. The flowers were suppose to be delivered same day! called my daughter in the hospital asked if she received flowers she said no, called 1800flowers following day because still not delivered, was told order was canceled because they didn't have a flower that was suppose to go into arrangement. was never notified of this by phone or... Read more

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  • May 27
  • Flowers / Florist
  • Gore, Oklahoma
  • Sympathy Flowers
  • 3
  • 3
  • 51
1800Flowers - 3 Strikes and you are O U T!!!
1 of 2

I am sick and tired of ordering flowers from 1-800-Flowers.com! I understand that substitutions are necessary at times; however, they should carry the theme as well as represent the amount of money I spent sending someone flowers. In the most recent incident, I sent a sister sympathy flowers for the loss of a pet. The arrangement was called "Lavender Dreams." What she got was not purple and... Read more

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  • May 19
  • Flowers / Florist
  • Toronto, Ontario
  • Flowers Delivery Fail
  • 1
  • 1
  • 21

Unfortunately we were a little disappointed with your service in that the flowers were delivered a day early (being Friday instead of Saturday) and they did not have a card attached and so my Mum did not know who had sent them. This is extremely poor quality of service and not one I expected from a high Quality florist. The courier made no attempt to contact the recipient by phone and no notice... Read more

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  • May 17
  • Flowers / Florist
  • Rochester, New York
  • Flowers Delivery
  • 1
  • 1
  • 23

I was assured... basically GUARANTEED that a floor basket arrangement would arrive ON TIME to my GRANDFATHER'S funeral service. I have the screen shots of the conversation I had with the customer service rep to prove it (I attached part of one). However, nearly two hours after the service, I received a phone call and email letting me know that the flowers were not able to be delivered on time.... Read more

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  • May 15
  • Flowers / Florist
  • Montreal, Quebec
  • Customer Service
  • 1
  • 1
  • 20

My sympathy order was missed because of Mother’s day deliveries. I placed the order in advance, operator said, it will be delivered on the day I specify, all good, thank you for your order. And then...Nothing. I would not even knew, if didn't start to worry as I didn't hear from my friend. It is very heartbreaking that I could not support my friend in her grief and had to run around trying to... Read more

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  • May 14
  • Flowers / Florist
  • Toronto, Ontario
  • Bad Customer Service
  • 1
  • 1
  • 24

I have done business with many floral delivery companies in the past, but I will never be using your company again, nor will I recommend you to anybody. My order status has changed only after I got on your website to enquire about where it was. It was promised to be delivered today, which I paid extra for. Not only was it not delivered as promised, I wasnt even notified about it! A simple phone... Read more

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  • May 13
  • Flowers / Florist
  • Dallas, Texas
  • Undelivered Flowers
  • 1
  • 1
  • 14

I purchased 4 follow arrangements on April 27th, 2014 for Mother's Day. Two arrangements were for my boyfriends parents in Albany New York, and the other two were for my Mother and Grandmother who live at the same address in Maryland. They were to be delivered on Friday, May 9th to all four people. I must add that I paid extra to have this done for Friday due to the overload for Mother's Day.... Read more

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  • May 12
  • Flowers / Florist
  • Non Delivery Of Flowers
  • 1
  • 1
  • 3

I arranged on Thursday, 5/8/14 for flowers to be delivered to my house on Saturday, 5/10/14 for my wife on Mother's Day. No flowers, no phone call, no e-mail, no nuthin'. Called customer service on Sat evening and was told nothing could be done and flowers would be delivered on Monday, 5/12/14. This is why I don't usually order occasion sensitive items delivered. When I put my wife's satisfaction... Read more

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