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HORRIBLE and I mean HORRIBLE customer service, that doest deliver what they show in the pictures and 4th time already not delivering the complete order (left out 3 of the 4 items).The company charged me for a same day delivery on 10/23/2014 of multiple items - 4 items total. The company did not deliver 3 of the items at all neither that day as paid for or the next day and the one item that was delivered not only was incorrect but looked horrible.

I have tried to contact the Parent company multiple times asking to speak to a manager but was told every time a manager couldn't do anymore more than the agent to help me (They wanted to deliver the missing items the next day on the 25th, two days after what I paid for and not refund me same day delivery charge). This was for a very special day and this is extremely unprofessional. They also gave no notification or call that the order would not be completed as agreed to or that items were missing. I last spoke to Mary - employee ID 10554 on Oct 24th at 22:54.

I kept asking for a manager but all she said was the manager was busy and they couldn't help me except to reschedule a delivery for what she already offered and there would be no compensation even though I paid for same day delivery on the 23rd of Oct. Not only is it too late as the event is over and the order was not fulfilled and this is already the 4th time with this company has done this to me and a friend of mine multiple times not.

HORRIBLE AND NEVER RECOMMEND! There are several other flower delivery companies I recommend you look at those.

Reason of review: Poor Customer Service and Not Delivered and Not As Described.

Monetary Loss: $140.

Preferred solution: Full refund.

Location: Simi Valley, California

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Tina F Jju

Please accept our sincerest apologies for the issue you have posted. Please email me at: wecare@1800flowers.com with your name, the recipientโ€™s name and the delivery date of your order.

Please also include in the subject line "Pissed Consumer" and your handle/account name . Thank you.

I look forward to hearing from you and resolving this for you promptly. - Tiffany

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