I placed an online order on May 4 for Mother's day delivery. They left me a Voicemail yesterday specifying that I call back at 866-521-8030 and provided an order number that was totally different from the one given in the website.
When I called them back, the agent informed that the local florist could not deliver the product I ordered and I could pick one of their favorites. I informed the agent to cancel that order and I would place a new one. Yesterday night, I placed another order from their website. Today afternoon, I got a call from "Unknown" number and so, I left it go to Voicemail.
Turns out, it is 800-flowers and they left a voicemail similar to one I received 2 days back. When I called their customer service which happens to be located in Philippines, I was informed by the agent that she could not access my order as another agent was working on it. I called them an hour later and got the same response. My first order was already posted on my credit card even though I was informed that it would be canceled.
I was informed by the last agent that she would look up my order and call me back in an hour. I'm keeping my fingers crossed.
I checked my e-mail now and found out that they could not deliver the second order either. The whole experience is totally frustrating.
Product or Service Mentioned: 1800flowers Delivery Service.
Reason of review: Order processing issue.