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Ordered super expensive large spectacular custom 40 carnations plus lots other flowers for sister 40th bday out of state. I drove all night for surprise visit next day and surprise was on me.

They had sent 2 carnations in cheap clear tiny vase. They took no responsibility for refund, said local florist that they gave order to at fault and they have no way to check. Local florist showed us only 2 carnations were ordered from 1800. When you question them they say yes we service that town.

They don't they are go between as are other on line florists & just call the local florist on their list. 1800 thought I'd not find out & recipient would not know what was ordered to complain. After finding out florist by my house also calls local one with same result, no refund but said would remove from list, I knew i could call myself & not pay them to call. Now I always find local florist by asking questions first if they local & how far is drive to address to make sure.

Great results & all money goes into flowers not 2nd party referral fees & not limited to few pictures on internet. They add extra touches when know story, can choose colors. I tell everyone to call sender & relate what actually received... size, color & picture.

Only one time did local florist send floral dog face minus all huge bunch flowers surrounding it & minus basket & bow to pediatric hospital out of state where teen girl in accident broke most bones, all organs & brain injured. I sent picture family sent me along with their own on line photo & they said flowers get destroyed in hospitals so didnt make sense to send elaborate arrangement. No offer refund or redo for few small flowers. Said they sent big bowl hard candy next day instead...to one who couldn't eat it.

Was florist the hospital recommended as close & big and I spent forever on phone with details i.e.

color of bow. Be careful, should have told credit card co.

Reason of review: Not as described/ advertised.

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Contact your credit card company and request a refund. In cases like this, they will do so and go after 1800Flowers for their money.

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