I ordered a Large size "Vintage Charm Bouquet" from 1800-flowers.com and when my mother received it the flowers were completely and totally wrong not to mention more than 50% of the arrangement was greenery!So I call in on Wednesday evening and report my concerns and I was assured by a girl named "Sal" that I was going to be receiving a re-delivery the next day.
Here it is 11:30pm on Thursday night and still no re-delivery so I call in again.....the SAME girl answers and calls herself "Joy" (clearly from another country) and when I explain the situation again and also remark that the person I spoke with sounded JUST like her she proceeds to put me on hold at LEAST 6 times while coming back and offering me a different "resolution" each time. "I can offer you a re-delivery" "I can offer you a 50% refund and a $20 savings pass for next time" at one point she puts me on hold telling me that she would process my full refund and comes back to tell me that now she can only offer me a 50% refund period. When I (nicely, by the way) persisted she FINALLY told me that in 3-5 working days I would get my refund. It took a 20 minute phone call to do this!
I mean, I understand they want to focus on customer/profit retention but this was an absolute JOKE and a headache! Never, ever again will I order online flowers after this.
And I am usually not one to complain like this.....if you could've seen what I paid for and what she actually received, you'd understand why.Save yourself the headache and go to a local florist!
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