First time using 1800flowers and somewhat apprehensive based on investigative reports for online flower delivery so I called to speak to someone rather than placing the order online. I was assured that I would get same day delivery along with exactly what was advertised so I went ahead and placed the order by phone. A short while later I receive a call back stating flowers could not be delivered that same day, delivery would be the following day. Felt I had been conned into ordering only for the company to renege on promised delivery date but agreed to next day delivery.
The following night I received a thank you call from the recipient, a dear friend who suffered the loss of a loved one. Today I also received a photo of the flowers- NOT at all what was advertised and paid for. Full cost would have been a few cents shy of $80.
The first photo shows what was advertised/purchased, the second is what was received. Outright deception and theft. Never again. Who do these companies think they are? In this day and age with the available technology, do they really think they can get away with this with no consequence and accountability? They would not provide me with the name of the contracted florist, another fraud.
Product or Service Mentioned: 1800flowers Flowers.
Reason of review: Poor customer service.