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Update by user Dec 16, 2020

Company fixed the issue and I have been provided with product replacement.

Update by user Dec 16, 2020

UPDATE! Great resolution!!!Tried calling Customer Service.

I was told since the flowers were already delivered, there was nothing they could do. What ???? Why??? I even had pictures of the droopy / mushy flowers.

So, I went to the Customer Service link online. I initiated a LIVE CHAT. The agent I dealt with was extremely helpful and apologetic.

A replacement order was scheduled for the next day and a $20 coupon was sent to me as well. VERY HAPPY with how the issue was handled.

Original review posted by user Dec 16, 2020

Unknown to me, my brother ordered Christmas flowers for me. I happened to notice them on my porch after I got home from work (5PM).

It was 26 degrees out.

It appears the flowers had been outdoors all day. No attempt was made to contact me, a neighbor, or leave a note to schedule delivery.

Needless to say, the flowers were frozen...the roses limp...and the other flowers mushy.

So disappointed. The bouquet itself would have been stunning.

It came with a cute Christmas container. Unfortunately, I have no flowers to put them in.

Why would any company leave flowers outdoors when the wind chill measures 20 degrees?

User's recommendation: Be careful where you have flowers delivered. No exceptions are made for cold locales.

Preferred solution: Let the company propose a solution.

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