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1800Flowers - My mom did not received her flowers. It's sad i miss her

They mixed the orders .my mom never received her flowers . i missing her 4 years i have not seen my mom so i thought that some flowers would show her that i love her with all my heart she my Queen.P.s. im in california she.s in philadelphia. P.s. Love. My number. 773-412-0790
1.0
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#1471254
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1800Flowers - NO CHANGE NO CANCELLATION

I ordered flowers online for my wife to be sent to her work. Today i found out ahe was going to home instead. So i went online to change the delivery address. They have a form for that, but it only reset everytime id submit it. So i called customer service. I got a lady that didn't speak much English, but kept repeating "i'm sorry you're not satisfied but we cannot accept any changes or cancel any order". WTF? Ive since been emailing the customer no service and get a standard email response. So disappointed.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1471072
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On February 11th I ordered flowers and a branch of candle to be delivered to my girlfriend on February 12th 2019. She received the flowers but never received the candle. I called your customer service center honestly you need to retrain these people they couldn't find...
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2.5
#1470934
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I've learned my lesson about using 1-800-flowers. My Uncle passed away from cancer. We couldn't make it to the funeral because it was out of state. I called 1-800-flowers and paid almost $200.00 for a standing arrangement of white lilies. I charged it to my credit card...
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2.3
I didn't like
  • Customer service
  • Missed delivery dates
#1470886
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1800Flowers - Flowers never delivered

Impossible to get a refund. This is a scam company.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
#1462612
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I ordered chocolate covered strawberries on 1/24/19 @ 10:40am through my works “Perks at Work” program. They were to be delivered on 1/26/19 to my granddaughter for her 9th Birthday. She was so excited to be receiving a special birthday surprise in the mail and...
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1.2
#1458231
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HORRIBLE SERVICE I ordered flowers online on 1/8/19. I canceled the same day (30 minutes later) because the call center could not figure out how to upgrade my order to a larger bouquet. I was promised a refund at the very moment I canceled. I have placed 4 additional...
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#1448748
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1800Flowers - NO SHOW FOR GRANDMOTHER'S FUNERAL

I ordered flower's for my grandmother's funeral, only to find out that the flowers never showed up. When I call 1800Flowers they couldn't get into my order, they could see the order though. I got the money back, but that was not the point. Very, very disappointed I would never use them nor suggest them to anyone. And the cherry on the top, 1800Flowers was the one the funeral home pushed, it's even on the web site when you want to order flowers for your loved ones services.
3.0
Details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
#1433421
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1800Flowers - False Advertisement and unproven delivery methods.

I placed an order on thursday 12/20/18 and my sweetheart never got them, i called and they used another florist (supposedly) and said they were delivered on the 22nd. Well after numerous call and spending my money with them im cancelling the charge on my card and going to complain also to the BBC, .... JB Dallas Texas.
#1431534
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Ordered flowers for a friend having surgery, the day before she went in. She'll only be there overnight, so needed them delivered on the day of surgery. Order went fine - ordered an a-dog-able bouquet which includes white mums in the shape of a dog (looks like my dog)....
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#1428533
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