Not resolved
Advertised vs Delivered
Turnaround Time
Value for money

Today was my granddaughters birthday. Ordered a flower cake from 1-800-flowers. Not delivered. First I e-mailed the company and said where is the order, this was after the delivery time. Two minutes later I get a response that they tried to deliver but no one was home.

I called the company and got all the excuses below which I responded below:

1. Someone was home

2. A contact phone number was listed but they never called it.

3. An e-mail was listed they never e-mailed

I expressly said REFUND - do not deliver the next day - nobody will be there and TODAY is her birthday.

They have sent me another e-mail offering $20 credit on my next order and would deliver tomorrow, along with the person supposedly left a card -NO CARD WAS LEFT. - What part of Refund and do not deliver don't they understand. I speak English

Product or Service Mentioned: 1800flowers Delivery Service.

Reason of review: Order processing issue.

I didn't like: Totally disappointed.

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