Today was my granddaughters birthday. Ordered a flower cake from 1-800-flowers. Not delivered. First I e-mailed the company and said where is the order, this was after the delivery time. Two minutes later I get a response that they tried to deliver but no one was home.
I called the company and got all the excuses below which I responded below:
1. Someone was home
2. A contact phone number was listed but they never called it.
3. An e-mail was listed they never e-mailed
I expressly said REFUND - do not deliver the next day - nobody will be there and TODAY is her birthday.
They have sent me another e-mail offering $20 credit on my next order and would deliver tomorrow, along with the person supposedly left a card -NO CARD WAS LEFT. - What part of Refund and do not deliver don't they understand. I speak English
Product or Service Mentioned: 1800flowers Delivery Service.
Reason of review: Order processing issue.
I didn't like: Totally disappointed.