1800flowers - Flowers are missing and vase is broken

We opened box to find vase rolling around an empty box of course it is broken and flower's were missing!We called 1800 Flowers and they are not able to help us.

I don't understand what a guarantee is if they don't take care of a problem like this one. This is not a reputable company they spend lots of money advertising but they are not interested in customer service.

Try calling a florist directly and give an order.Works so much better.

This review is a subjective opinion of a user.
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Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Review category
Flowers / Florist
review #757928

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Tina Flowers

Dec 25, 2015 #1083724

Please accept our sincerest apologies for the issue you have posted.   Please email me at: wecare@1800flowers.com with: your order number, your name, the recipient’s name and the delivery date of your order.  Please also include an email address and a contact phone number where you can be reached. Please put Pissed Consumer in the subject line. Thank you. I look forward to hearing from you and resolving this for you promptly.  - Denise

1 1 Reply

Dec 28, 2015 #1084791 Mattoon, Illinois

I did indeed contact you with info this morning. Now we will see if your company will do anything about the problem with 1 800 Flowers.

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