I got a call on the afternoon that my flowers were supposed to be delivered for my mothers birthday, that the florist didn't have "TIME" to deliver them. I do not live in the same state as my mother and sending her flowers is what she loves to receive from me.
I ordered a nice big bouquet of flowers that she would have loved and I am so sad that she was not able to see that this year. I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business.
And the girl I spoke to could have cared less and just kept repeating the same scripted apology. Don't use 1800 flowers if you care about your flowers actually getting delivered!!
Product or Service Mentioned: 1800flowers Flowers.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Missed delivery date.