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Updated by user May 30, 2018

May 25th my daughter received a $20 credit for more flowers. Even if she used it, the flowers would probably not come or would come in a poor condition.

Their resolution is, "Spend even more money with us and see how badly we don't come through again." I have still not received a decent bouquet of flowers. The updated value is $75 not $90, based on the original fee my daughter paid. I still want her to receive a full refund.

I do not care about the flowers. There are still no smiles here!

Original review posted by user May 30, 2018

My daughter sent me flowers for Mother's Day this year. They arrived May 18th, five days after the holiday.

The box label was on the bottom of the box so the flowers sat upside-down in the heat for a couple of hours because no one rang the bell. The blooms were broken, the stems had mold and mildew in/on them, and the ones I put in the vase did not last more than a couple of days. May 19th, I called the 800 number for the 100% Smile Guarantee and spoke to someone who did not speak English well, who promised my daughter a $20 credit and me a a new bouquet. Neither of these occurred.

A week later, May 24th, I chatted on their website and they promised my daughter a $50 refund, a $20 credit, and me a new bouquet.

None of these promises occurred. Now, I'm mad, tired of being told lies, and tired of having to make sure my daughter gets her hard-earned money's worth.

Reason of review: Poor customer service, bad quality, guarantee issue.

Monetary Loss: $90.

Preferred solution: Internal PO#: 0171299180. Return all funds to my daughter, including delivery/shipping and taxes. I can do without the flowers, especially since there's no "guarantee" I will ever get any. .

1800Flowers Cons: Customer service, Shipping practice, Accent of phone operators, 100 percent guarantee does not exist, Customer service people lie to you.

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