1800Flowers - Not as pictured, not as paid for
I ordered a bouquet to be delivered to my sister in the hospital. I paid $58 for the bouquet and it was supposed to be roses, lilies, carnations and daisies (left side of attached picture).
My nephew took a picture of what was delivered (right side). There were no lilies and some of the daisies were dead. I emailed them and complained. They apologized and promised to deliver a better bouquet the next day, at her home because she was released from the hospital.
No flowers the next day. I complained again. They said it would be delivered the following day. No flowers again.
Now they say it will be delivered two days later and asked if a different bouquet would be OK. They sent me to their website to look at this bouquet. It was plain and ugly and certainly not worth the $58 I paid. Then they told me they couldn't put lilies in my original order because the hospital policy is "no lilies" because of allergens.
Maybe they could have given me this info and allowed me to choose differently up front? So far, still no flowers, 6 days and waiting.
Reason of review: Not as described/ advertised.
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