1800Flowers

I ordered peonies for my wife for Valentine's Day for $155. They arrived, obviously having been frozen before, and were drooping.

They were not the product that was advertised on your website. I spent 30 minutes on your chatbot and eventually, they said they would refund the entire amount, but without a confirmation number.

I will share this information on social media along with a picture of your product since your customer service person was unwilling to view a photo of your product as it appeared at our home. Such a disappointment!

I ordered a Sympathy Spray to be delivered a day before a funeral and it was not delivered. I called customer service (Herwin), who then offered to have the Sympathy Spray delivered the next day after the funeral.

Now, what sense does that make? To add insult to injury, he offered me a partial refund. I'm very disappointed and hurt by the lack of empathy and sympathy from your customer service agents. This is the second time I have been disappointed with your service during such a very important and critical delivery time.

I will never use you again. Apologies will never be accepted.

After a year, I was charged for a renewal on the Passport subscription. I received no notification of a pending charge, so it took me by surprise.

I was shocked to see about three other charges forthcoming. I tried to contact customer service, only to get the chat. It was not helpful at all, mind you, it was the weekend. I called on Monday only to be told to call back later in the day (it was 7 am EST).

I am not pleased one bit. I expected a little more professionalism.

I just wanted to cancel the service. Now, I am done with this company for good.

When sending email credits, make sure you have a code with it. The clerk asked for a discount code and I didn't have it. Where is it located when you all send out emails?

Hello

I ordered a dozen black roses and i received 10 whole flowers and 2 broken ones. I also paid extra to have it delivered on valentines which it was but because of the delivery time being so late in the day i had to cancel my reservations for the day because i wouldnt have been able to make them because i had to wait all day for my wifes flowers to ride around in a truck since 8 this morning. The bumping around in the truck fo 5 +hours maybe why i received broken flowers.

Order placed for same day delivery, order was not received to the recipient. Order was verified on the website as delivered.

Email received from the 1-800 flowers at 21:00 that their was no flower shop in the area, but this is Miami Florida, their are flower shops everywhere.

I provided the telephone number of the recipient when ordered and no one called to identify delivery, or a possible problem.

The order number on the website was different and not what was identified on the original order.

The chat line of 1-800 flowers was a joke and another run around.

I will never use this site again!

Canceled my ordered, didn't call me and decided to refund me without giving a refund. Left a sketchy voicemail in broken English and then proceeded to talk to someone else resulting in a 10min long voicemail with no info at all.

I'm out of the country and you couldn't do one simple task of delivering flowers and giving a proper heads up if something was wrong. No call or email, just stress.

Ordered 2 dozen large roses in a decorative vase; received small wilted, faded roses in a box and a cheap vase that looks like it came from the discount shelf at the Goodwill store. Disgraceful!

My order 592522**** was NOT DELIVERED. I am PISSED and UPSET. Your customer service phone number is logged and backed up nobody is calling me back I am a frequent customer and if I do not receive a call back immediately on this matter I will blast the worst reviews on 1-800 Flowers

Placed an order with more than timely manner, order is now lost and Nobody at the company wants to hear about it or do anything to make it right. Don't waste your time and money the only response you'll receive is a generic we can offer redelivery and $15 off your next purchase.