1800Flowers Reviews

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Resolved: Poor service and terrible customer service

1800Flowers - Poor service and terrible customer service
1800Flowers - Poor service and terrible customer service
1800Flowers - Poor service and terrible customer service
1800Flowers - Poor service and terrible customer service
1800Flowers - Poor service and terrible customer service
1800Flowers - Poor service and terrible customer service
Update by user May 13, 2019

100% refund.

Update by user May 13, 2019

Flowers were delivered today and were garbage! See photos.

Will never order from 1800Flowers again. I demanded a refund and would accept nothing less than 100%.

After demanding to talk to the customer service representative's supervisor, the refund was granted. Never did get to talk to the supervisor.

Original review posted by user May 12, 2019
Paid upgraded fee (total $30) to have flowers DELIVERED "on or before 5/11." Flowers were not shipped UNTIL 5/11. Tracking shows it MAY be delivered by end-of-day 5/13. Contacted customer service and was told "nothing can be done" I asked for a refund of the delivery fee, and, again, was told nothing could be done "because it's in transit." That's straight up a lie. So, not only is 1800Flowers incapable of scheduling/making a delivery on time, their customer service will flat-out lie to customers.
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Resolved
ID
#1532755 Review #1532755 is a subjective opinion of poster.
Service
1800flowers Delivery Service
Pros
  • Website
  • Selection
Cons
  • No explanation
  • No updates
  • Lies
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer
My daughter had just bought a house and was having a house warming party on the 1st of July and we decided to send a nice bouquet of flowers since we ourselves could not be there to celebrate with her. The flowers were ordered more than three days in advance so that...
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ID
#2652873 Review #2652873 is a subjective opinion of poster.
Cons
  • Too many
Loss
$79
Preferred solution
Full refund
If there was an option for me to leave ZERO stars I would. A friend of mine experienced a tragic loss, I had an arrangement sent to her. First, she and I get an notification that the flowers were delivered at her door. She goes, no flowers. I have her walk around her...
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ID
#2640148 Review #2640148 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Very Unhappy

Every single time I order from this company. It goes wrong. they can't get there *** together. Please if you want to keep a happy wife. buy flowers any where but from this joke of a company. Please Please save your self the head aches. I wish I could give 0 stars

User's recommendation: Stay Away worse experience every and not the first time this has happened.

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ID
#2630726 Review #2630726 is a subjective opinion of poster.
Product
1800flowers Bouquet
Cons
  • Horrible condition of product
  • Deceitful
  • Deciet
Loss
$212
Preferred solution
Full refund
New Reviewer

NEVER RECIEVED MY FATHERS DAY ORDER

I placed an order on the 18th for fathers day and the order was supposed to arrive on the 19th the order never came I call them and they say they are so sorry and they promise it will be there on fathers day which was the 20th well guess what it never came i had to reach out to them at 5pm on fathers day and my order never had an update regarding delivery shame on this company they do not care at all

User's recommendation: do not order from this company.

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ID
#2623640 Review #2623640 is a subjective opinion of poster.
Product
1800Flowers Fruit Arrangement
Cons
  • Terrible service
Preferred solution
Full refund

High price poor quality

I paid $200 for a simple arrangement. When the flowers arrived it looked as if a pre-schooler had done the arrangement. I reported the problem on the customer survey from 1800flowers and asked that I be contacted concerning this issue. No one contacted me.

User's recommendation: Use another service.

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ID
#2618559 Review #2618559 is a subjective opinion of poster.
Location
Sugar Land, Texas

Delivery

I placed an order for flowers for a friend that her Mom passed away. I dont know why but the flowers was scheduled for delivery for today 6/16. These were ordered on 6/6/21. So they were not delivered today either. You order flowers when you need them. I am really disappointed in this service. I dont think I will be using 188flowers again.
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ID
#2615026 Review #2615026 is a subjective opinion of poster.
Location
Atlanta, Georgia

Disappointed

Ordered flowers on May 18th for a family friend who is on hospice. They withdrew the money, never delivered the flowers, and did not notify me. Ordered flowers on July 8th, they arrived to the recipient 2 days late and wilted. A way for them to compensate, was to offer money off a future order. I will never order from this company again and do NOT recommend.

User's recommendation: Order from another floral company!

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ID
#2602478 Review #2602478 is a subjective opinion of poster.
Location
Glassboro, New Jersey

Did not receive what was ordered and poor quality of flowers

Ordered an arrangement from 1800Flowers. Arrangement did not resemble what was purchased and quality of flowers very poor. They agreed to redeliver, but 3 days later delivered the same arrangement (though slightly more attractive), but still not what was pictured, but quality much better. Contacted them again, and they did offer to resend, but saw no reason to do this. Will not order from them again.

User's recommendation: Order from someone else.

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ID
#2593214 Review #2593214 is a subjective opinion of poster.
Location
Dacula, Georgia

I flowers again!

I ordered flowers on 5-21 to be delivered on 5/25. The flowers were shipped from Miami Florida to central Florida on a FedEx truck in 91 degree heat! Checked tracking and now the dead flowers will be delivered on 5/26! Customer service what the heck is that? Not with 1-800flowers! Done with them!

User's recommendation: Run away from this company!

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ID
#2570963 Review #2570963 is a subjective opinion of poster.
Location
Frederick, Maryland
New Reviewer

Never were delivered flowers for birthday never got refund

Have been calling all the time getting Bangalore, and they just promise to do something but never was done a single thing Not even one e-mail from them

User's recommendation: not recomending.

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ID
#2570795 Review #2570795 is a subjective opinion of poster.
Pros
  • Easy to order
Cons
  • No delivery
Loss
$70
Preferred solution
Full refund

Mothers day gift

my daughter spend a hundred dollars on a bouquet of orchids,the case was to big,the stems where to short so half the flower went into the vase,the delivery person didn't even knock on the door didn't even try to let me know they where there ,came with a wind chime that was cheesy only 8in,in length and flowers where wilted and half dead the very next day. I feel they should give her new flowers.
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ID
#2561861 Review #2561861 is a subjective opinion of poster.
Location
Palm Coast, Florida

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Verified Reviewer
New Reviewer

Disatisfaction with my order today

I am not happy at all with my order. Please call me at 240-****-****. The flower arrangement that my brother recieved looks nothing like the one I wanted sent. You are responsible to fulfill this order Sincerely, Heidi Knechtle 240-421-****
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ID
#2557202 Review #2557202 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

I will never order anything from 1800Flowers ever again. I had problems when I sent Flowers to my sister-in-law last month..now my daughter ordered me flowers for Mothers Day a month in advance.

That I wouldn't receive the flowers until May 18th.. this is unacceptable... My sister received her flowers but not the candy that was suppose to go with it.peole I will tell This company has become the worst place to order from.

User's recommendation: I will not recommend.

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ID
#2546607 Review #2546607 is a subjective opinion of poster.
Location
Colville, Washington

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Verified Reviewer
New Reviewer

Delivery Delay = Dead Flowers

1800Flowers - Delivery Delay = Dead Flowers
Order placed on 4/14 for a 5/7 delivery, but it was delivered on 5/9. Because it was not delivered on time, it sat on the porch and now all the flowers are dead. I' asking for the item re-sent at no cost. As I wrote my complaint, I tried 3 times to resolve the issue via chat.... just keep getting disconnected by the Agent!
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ID
#2545365 Review #2545365 is a subjective opinion of poster.
Service
1800flowers Delivery Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No flowers on Mothers Day

Five days before Mothers Day I placed an order. On the day before Mothers Day they sent to me an email stating that the order was delivered. It was not. On Mothers Day at 10pm then sent me an email stating that the order was never even assigned to a local florist to make the delivery. So, my 88 year old mother in assisted living never received Mothers Day flowers. 1800flowers is dishonest, evil.

User's recommendation: Never use this company. Call your local florist or use another site.

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ID
#2544088 Review #2544088 is a subjective opinion of poster.
Preferred solution
Apology

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