1800Flowers - Thanks for the dead flowers and horrible customer service!
Worst customer service *ever*. Friends attempted to send a sympathy bouquet.
Despite having my cell phone number, they left a tag on my door asking me to call them. I tried to call them for days, only to hear that they were too busy to answer my call and to go online, which I did and left a message there. Two days later, a delivery man brought me dead flowers...I tried to have them returned...he refused, telling me to call the local number. I tried multiple times...no answer.
Finally, late last night, I get an email from the corporate offices telling me that I haven't given them enough information to help me. Really? I sent back a not as polite email (I had been very polite up to this point) telling them my thoughts. This morning, I got another email telling me that they appreciated my feedback and look forward to my future business.
Not likely. Now how do I write the thank you note to my friends "thank you for the dead flowers I received in honor of my dead family member?"
I have had numerous similar experiences with this company.
Please don't use them. Use a local florist instead.
Location: Willis, Michigan
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No, you should send your friends a thank you note for their kind gesture like a decent human being. :roll