Not resolved
Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

Ordered from Harry & David yesterday and signed up for the Passport Annual Membership - $29.99. Today I discover I was not only charged $123.60 for they two actual items and the Membership but there is ALSO a $99.36 "hold" on my bank account for 3-5 days.

This is AFTER my items were already debited from my account! No need for a "hold"! Called Harry & David who explained the "hold" and I asked to cancel the Annual Membership. Referred to 1800FLOWERS.COM and told that since the Membership was "used" it could not be cancelled.

Told them I would pay for shipping on items ordered and to cancel Membership. Still they refused.

So now I'm paying $29.99 to ship two items and stuck with a year long service I'll NEVER EVER use. THIEVES!

Product or Service Mentioned: 1800Flowers Celebrations Passport Membership.

Reason of review: Problems with payment.

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