To give one star to 1-800 (NO) FLOWERS is too generous. I used the service at the recommendation of my employer and received nothing but absolute disappointment.
If 1-800-Flowers is in the business of catering to people's emotions and significant life events, disappointment should not be an option. The company could not manage the very simple task of delivering one dozen roses in a box to an individual in an office on one of the most familiar avenues in the country (in Washington D.C.).
I ordered the easiest item to deliver for a family member's birthday. She ended up getting no gift at all. I called customer service for a re-do.
The whole process of non-delivery repeated itself.
Do not use this company unless you are fine with the recipient receiving nothing on his/her birthday, retirement, wedding, anniversary, etc.
Because who ends up looking bad? You do!