1800Flowers - Total unresolved nightmare
“Message in a bottle” After missing the delivery date by 2 days, the package arrived and contained someone else’s message. After being put on hold 3 times, I was asked if it was ok if they called the recipient and apologized.
I told them absolutely NOT. Another hold for 20 minutes and I was told they would resend the order. They did exactly that......sent the 2nd order with the same wrong message. The next go ‘round in the phone, I was disconnected twice and then finally I heard “we will send the third time” when I repeated this back, I was disconnected.
I then responded to my “delivered” email and informed them of the 2nd error and they replied that the delivery had made it, I responded back that it was wrong. This email has gone back and forth 4 times (stating the same thing) They say the delivered it I said it was wrong the 2nd time. I have video and pics and more than likely will make a commercial when I have time. Look for it on YouTube soon.
I’ve sent all info to my bank so I can reverse the charges. Do yourself a favor and do not rely on this company to make anything happen.
Review about: 1800flowers Delivery Service.
Reason of review: Order processing issue.
You May Also Like
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
Select Reason