My sister and I ordered flowers for my grandfathers funeral from all the grand kids but the $250 grave site arrangement did not get delivered. A confirmation email was received on 3/6/18 from 1-800-Flowers saying the flowers have been delivered but the flowers were NOT at the funeral home.
I called and she kept insisting that the arrangement had been delivered. I told her on multiple occasions that I was at the funeral home and had spoke with the funeral home director. The arrangement was not there. He even showed me the delivery log for that day.
No flowers from me. I asked for the name of the local florist that was used so I could contact them myself in order to resolve the issue but the woman said it was "confidential information" and refused to give their info. She placed me on hold and says she called the florist. She came back and stated they insist the arrangement was delivered but again refused to give me their name so I could resolve the issue and speak to them myself.
I verified the address for the funeral home and my grandfathers name to ensure they had the correct address. All the info was correct. The woman offered half a refund and 20% off any arrangement for Mother's Day. I paid $250 for this arrangement so receiving $125 back with no flowers is not acceptable.
She offered to have the arrangement reordered at no cost to me and have them delivered to my grandfather and grandmother's house. I did not accept that as this was spray that goes on the grave site therefore that was not an appropriate arrangement to send to my grieving grandmother at her home. At this point I was livid. It literally took me crying and yelling at her as I stood in the parking lot of the funeral home arguing with her instead of spending time inside with my grieving family to get a full refund.
That was the worst experience EVER! My family and I will never ever do business with 1-800-Flowers or any of their affiliates again.
Product or Service Mentioned: 1800flowers Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
I liked: Pretty pictures online.
I didn't like: Non delivery and terrible customer service.